On time delivery
  • Orders are delivered within 2-3 business days.
  • 95% of our orders leave warehouse same working day.
  • We use recorded delivery services, all our parcels are trackable and require signature on delivery.
  • Once your item(s) is(are) shipped, you will receive a confirmation email.
  • You will receive text / email notification for estimated time of delivery.
Standard Charges
Free Collection: FREE collection from our Address. You will be informed once item(s) is(are) ready for collection.
Free Standard Delivery: Free UK mainland delivery and usually takes 2-3 working days.
Next Day Expedited Delivery: Please contact us via phone if you want your item delivered next day.
Saturday Delivery: Please contact us via phone if you want your item delivered on Saturday.
Sunday Delivery: Can't do deliveries on Sunday but collection can be made if agreed in advance.
Cutoff time: Cutoff time for order processing is 12:30 pm.

Returns:

You have 28 days from delivery to return unused unopened item and 7 working days if the item is opened and unused. Please email at customerservices@pluckpoint.com if you want to authorise a return. Customer will be responsible for returning the product at own cost and means.

How to replace product?

Collection and replacement of damaged goods will be free if notified within 48hrs of delivery.
Once faulty item is received, we will either refund the full amount paid including postage or send a free replacement, whichever is preferred by you.

Faulty Item(s):

It’s really important to us that your order is correct and is received in the best condition. Once delivered you have 48 hours to notify us of any damage or delivery discrepency via email along with picture of damage or part number of missing part at customerservices@pluckpoint.com

Business Hours

Day Time
Monday 9:00 to 17:30
Tuesday 9:00 to 17:30
Wednesday 9:00 to 17:30
Thursday 9:00 to 17:30
Friday 9:00 to 17:30
Saturday 10:30 to 16:00
Sunday 10:30 to 15:30

Our Office

Pluck Point Company Ltd
Nairobi House
London Road Wooburn Green
High Wycombe HP10 0NJ, UK.
0345-193-0696
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