PluckPoint: Terms & Conditions
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means PluckPoint "Website" means the website located at or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Use of this Website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects;
  • and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us at 0345-193-0696
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
  • Processing your orders
  • For statistical or survey purposes to improve this Website and its services to you.
  • To serve website content and advertisements to you.
  • To administer this website
  • If you consent, to notify you of products or special offers that may be of interest to you.
  • You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • If you are purchasing a television or television receiving equipment from us, please note that the Wireless Telegraphy Act 1967 requires us to notify the TV Licensing Authority, giving full details of the address to which the TV will be delivered. This is in accordance with the Data Protection Act 1998 and other applicable laws

Your Personal Information may be disclosed to other businesses within the PluckPoint and to reputable third parties who will help process your order. PluckPoint requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the PluckPoint for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website:

Please check back frequently to see any updates or changes to our privacy policy.
Third Party Links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Purchase of products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and we are as follows:
  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from PluckPoint
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in how to cancel your order.
Non-acceptance of an order may be a result of one of the following:
  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English
The details of your specific contract will not be filed by PluckPoint . If you do require any information regarding orders you have placed with PluckPoint please write to us at the following address: Nairobi House London Road Wooburn Green High Wycombe Buckinghamshhire UK.
Product Deliveries
We use secure courier delivery service to ensure that your order is with you securely as soon as possible - usually within 2-5 business days for standard delivery and next business day for next working day delivery. We always obtain proof of delivery for all our deliveries. Our delivery service requires a signature and it is your responsibility to make sure that someone is available to receive the delivery - you will be notified of despatch by email. Upon receipt of goods, you must endorse the delivery note with both your signature and the time of delivery. Our standard charge is for delivery to mainland U.K. addresses:
It is your responsibility to make sure that you provide us a correct delivery address and make sure that someone is there to receive the delivery on your behalf. Under this sales contract you are bound to accept the delivery. It is our duty to deliver the goods to the delivery address you have provided, and of the buyer to accept and pay for them, in accordance with the terms of this contract of sale. You are liable to us for any loss occasioned by your neglect or refusal to take delivery, and also for a reasonable charge for the care and custody of the goods.
If you find that your goods have been damaged in transit, or part of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number within two days of delivery. Undelivered parcels must be reported to us within 10 working days. Email us at . We will either refund the original amount paid or send a replacement, whichever is preferred by us.
Contract Cancellation, Returns and Repairs

We only sell to a consumer and you also have rights regarding satisfactory quality and fitness for purpose of the goods included in the contract between you and PluckPoint by the Sale of Goods Act 1979. Nothing in these terms affects any of your statutory rights which cannot, by law, be taken away from you. For the avoidance of doubt, a consumer is deemed to be someone who is not buying in the course of a business and who is buying goods of a type ordinarily supplied for private use. If you are not buying as a consumer please leave this website. As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 14 working days after the date of delivery and receive a refund from PluckPoint . The fourteen days cooling off period starts from the day after the goods are delivered. After this time it is considered that you have accepted the goods and may not be entitled for a full refund.

We work seven days a week and if you wish to exercise your right to cancel this contract, you must do so in writing either by post or by email to customer services to authorise the return. Once the return is authorised return the goods using secure and insured delivery of your choice with original packaging at your own cost. It is the responsibility of customer to make sure the safe return of products within 5 working days of being return is authorised. Your money will be refunded within 3-7 working days of cancellation. The initial cost of postage to customer will be deducted. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return.

Please note there will be no Return or Refund on White goods.

If PluckPoint has agreed to accept the return of products, other than the faulty products or for the purpose of carrying out repair or replacement, please return the products with their original packaging and in a clean, unused and resale able condition.

Once the cooling off period of seven working days has been elapsed, unless otherwise specified explicitly by PluckPoint we will not be able to cancel the order and will not be able to give you a full refund as your acceptance of product has already been taken place. The faulty product will be repaired or replaced as per manufacturer warranty or per any extended warranty given by us. However If PluckPoint agrees to do the repair or replacement of any products under warranty you agree to pay for postage for the replacement or repair if collection and delivery is arranged by us or agrees to arrange the collection and delivery at your own cost using secure and safe delivery method with the insurance cover up to the price of the product you are sending. If you arrange for the delivery or collection, PluckPoint will not cover or repair any damage incurred during the transit. Please note that our warranty only covers for manufacturing defects, and not for the defects caused by natural wear and tear or misuse.

The Customer shall notify PluckPoint within 2 days of any delivery discrepancies or product damages in writing by post or by email. If the product requires assembly then it is customer's responsibility to check for missing parts and the damages before starting any assembly as we will not accept any claims for damages or missing parts once you have started assembly. We will either provide you the missing or damaged part where possible and will replace the whole product if replacement is not possible. If PluckPoint agrees to arrange the collection of faulty/damaged products, we will arrange collection at a suitable date agreed by you. If you fail or refused to return the product at the agreed date and courier has to go back without collection then we will not collect it again and you agree that you will send the product on your own cost and will pay the collection charge of £12 and nothing to collect surcharge of £8 + vat to us. If PluckPoint agrees to return, Products must be returned to PluckPoint within 5 working days of the date thereof.

In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item free of charge. Please check if you have received the correct product before opening it and we will do free pick up and replacement if it is not opened.

If you find that your goods have been damaged in transit, or part of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at . We will either refund the original amount paid or send a replacement, whichever is preferred by us.
Please note that your right to return Products does NOT apply to Products which fall into the following categories:
  • Goods made to your specification (for example, curtains, blinds or gift wrapping)
  • Perishable goods (for example flowers and food) CD, DVD, tapes or other recording media, software or videos if their seal is broken.
  • Mattresses that are opened from there packaging even if they are not used.
  • Products that are collected in person.
  • All products with security seals and you have opened or have broken the security seal, for example, computers, security systems, softwares, Music CDs, etc. where the security seal is opened.
Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.
Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent) or otherwise out of or in connection with the Conditions for:
  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire Agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what PluckPoint and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. If you want to make a purchase please download and save the latest copy of our terms and conditions in pdf format by clicking here for any future references.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)
All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):
What are's obligations according to the WEEE Directive?
If you have ordered electrical or electronic equipment falling under the WEEE Directive from, you may take-back your old equipment on a one-for-one and like-for-like basis, free of charge. One-for-one and like-for-like take back means we will only accept the take back of the same type and quantity of equipment as the new electrical or electronic equipment you purchase from For example, if you buy a digital photo camera from PluckPoint we will only allow the take back free of charge of one digital or analogue photo camera from you. Your equipment will be treated and recycled in accordance with the applicable regulations. If you want to choose this option you can take back or send your old piece of equipment to following address within 14 days of your purchase with us: Nairobi House London Road Wooburn Green High Wycombe HP10 0NJ.
Are there any other ways of disposing of my old electronic equipment?
If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose of your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.
What is the WEEE Directive?
The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.
For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
The major provisions of the WEEE Directive are:
  • All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
  • Improve re-use/recycling of WEEE.
  • Ensure the separate collection of WEEE.
  • Inform the public about their role in dealing with WEEE.
Which products fall under the legislation and how do I recognise them?
The WEEE Directive divides Electronic and Electrical Equipment into ten categories:
  • Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
  • Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
  • Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
  • Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
  • Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
  • Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
  • Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
  • Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
  • Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
  • Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)
  • DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
  • DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
  • EEE (Electronic and Electrical Equipment)
  • WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above).

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